Customer 1st
To strengthen customer satisfaction, we had to fully understand the requirements and work hard to exceed those needs at every touch point. This required improved communications by developing one place for all customer service calls, building a call history database and an on-going dialogue to understand what we are doing well and what needs improvement. We demand to be evaluated against the toughest standards and we will match ourselves against our strongest competitors. Only then can we assess our competencies and adjust and redirect resources to meet future and changing requirements.
The willingness to please is what created the EagleOne Customer 1st department. Our customers and partners will have an advocate to seek solutions and monitor their concerns so that during service reviews our operations teams will be able to offer custom solutions fit for that specific customer’s business.
But our team is no doubt experienced. Not only are most of the EagleOne daily routed stops in hurricane or tornado-prone areas, many are in rural regions where our resources are tested to their limits. Between moving fuel into storm-devastated counties and making late-night hotshots, our team members have put in more than a few double shifts to fulfill the customer’s wishes.
Our Customer Service Representatives are dedicated call-center veterans and our dispatch center was tailored by our operations management team to be effective and knowledgeable. At EagleOne our goal is to have a sense-of-urgency about your requests. Our people are waiting to meet your communications needs or find immediate resolution to the logistical issues your business faces.
Why We're Better
Any company can make promises. But only the best companies make good on those promises. At EagleOne, every delivery (we made more than 24 million of them last year) and every Customer 1st™ phone call proves our commitment to one thing: your happiness.
We’ve built our business around a simple idea: exceptional service gets the job done. And that idea drives everything we do, from our state-of-the-art tracking technology to our 24/7/365 dispatching operators. We won’t just deliver your product, we’ll deliver the most professional service in the South. And we’ll do it all according to your unique business needs. The bottom line? We won’t be satisfied until you are.
How We’ll Prove It
Let us take you on a tour. Visit one of our many service centers. Spend an hour beside one of our Customer 1st representatives. Track a shipment on a computer. Ride along on a delivery if you wish. Talk to our people. Talk to our customers. You’ll see our commitment to professionalism and customer satisfaction in everything we do. Contact us. We’ll show you.